Device Security Basics
Keep the device you use for support tasks safer.
Before you begin
Keep the device you use for support tasks safer. This ncmic guide helps you work through the task safely and understand what to do if the first attempt does not work. The ncmic support team can help with account-specific questions.
What to have ready
- A trusted device and browser
- Your recent account notices
- The approximate time of anything unusual
Use the official service page for account actions. Never share your password or a one-time code with anyone.
Follow these steps
- 1
Install current browser and operating system updates.
- 2
Use a screen lock.
- 3
Avoid signing in on shared devices when possible.
- 4
Sign out and clear saved credentials on a device you no longer control.
If it still does not work
If a device may be compromised, use another trusted device to change your password and seek appropriate device assistance.
If a message feels urgent or unexpected, open the service directly rather than using the message link.
Need a hand?
Tell ncmic support what you tried, which page you used, and any exact message you saw. Do not include passwords, codes, or full payment details. You can also search the ncmic knowledge base for another related guide.