Browser Troubleshooting Guide
Work through a reliable browser check when a page misbehaves.
Before you begin
Work through a reliable browser check when a page misbehaves. This ncmic guide helps you work through the task safely and understand what to do if the first attempt does not work. The ncmic support team can help with account-specific questions.
What to have ready
- The page address and exact error text
- Your browser and device type
- A second connection or browser for comparison
Use the official service page for account actions. Never share your password or a one-time code with anyone.
Follow these steps
- 1
Refresh the page once and check your connection.
- 2
Update the browser to its current version.
- 3
Open a private window to rule out extensions and stored data.
- 4
Try another supported browser or device.
If it still does not work
If one browser works and another does not, disable extensions one at a time and clear site data for the affected browser.
A private window is a quick way to test whether stored browser data or an extension is involved.
Need a hand?
Tell ncmic support what you tried, which page you used, and any exact message you saw. Do not include passwords, codes, or full payment details. You can also search the ncmic knowledge base for another related guide.